All posts by Nonya

Services Downtown

Meals are only going to people experiencing homelessness who have case managers. This means, if you don’t have a case manager, you can no longer get a meal at Caritas, Salvation Army, or the ARCH. Likewise, the ARCH is limiting lottery beds to the bare minimum of 25. If you don’t have a case manager, you are less likely to get a bed or a meal downtown.

ARCH – Third Floor Bathroom

Just a small sample of the living conditions on the third floor. After several attempts to management to please not have raw sewage on our floors and on our feet carried into our bunks, it took six months and a half ass fix to restore some dignity!! This is just one of many things that just will not be seen by the blind individuals that manage this so called"state of the art building"
Just a small sample of the living conditions on the third floor. After several attempts to management to please not have raw sewage on our floors and on our feet carried into our bunks, it took six months and a half ass fix to restore some dignity!! This is just one of many things that just will not be seen by the blind individuals that manage this so called”state of the art building”

The ARCH Contract

There are numerous homeless support systems in place in Austin. It is not uncommon to hear those who don’t work directly with individuals experiencing homelessness express the opinion that our city does more than enough in the aid of these individuals. One visit to the ARCH (Austin Resource Center for the Homeless) tells a different story. Many of the staff are undertrained and underpaid. Often, when staff gain enough experience to truly be effective in their roles, they move on to higher paying positions with other organizations. Further, many of the tools said to be provided by Front Steps, the organization responsible for managing the ARCH, like phones and washers, are functioning in highly limited capacities. These services of the ARCH are listed in the contract between the City of Austin and Front Steps ( As the City of Austin grants the ARCH contract to the lowest bidder (Bidding regulations for the City of Austin can be found here:, it is in the best interest of a homeless organization to slash costs wherever possible in order to win said contract. Naturally, we want our city to spend as little of our tax dollars as is needed. But our system fails when we have homeless organizations willing to cut needed services and staff pay in order to win such a grant. Certain standards must be required of the organization responsible for managing the ARCH. It is time Front Steps stop working as a revolving door for underpaid staff and start paying staff enough to stick around. It is time Front Steps work as effective keepers of the ARCH or we let someone else do a better job.

Sign the petition here: ARCH Petition

Addiction: Barrier to Housing?

The video here ( has been used as means of discrediting the housing first model of ending homelessness. According to the video and article which follows, Patricia Brown/Douglas and her boyfriend, Willie Banner, were given a house via the 100 Homes Memphis program only to strip it as means of buying crack cocaine. Cases like these work to support the idea that drug addiction works as a barrier to housing homeless individuals. In order to understand how drug addiction may influence a person’s actions, we must first understand exactly what addiction is. According to the article found here ( by the Substance Abuse and Mental Health Services Administration, addiction has less to do with pleasure than the collective scientific community once believed. Initial use of addictive drugs may produce a sense of euphoria as a result of the drug’s tendency to cause the brain to release 2 to 10 times the amount of dopamine natural reward-related behaviors do. It is easy to see how the brain’s experience of up to 10 times a naturally occurring release of dopamine may drive an individual to continue to seek out the experience several times over. But the experience does not stay the same. An addicted person’s brain produced less dopamine and eliminates dopamine receptors as a result of the recent abundance of dopamine. As a result, the addicted individual has to take more of the drug to achieve the desired effect. As dopamine works as means of survival by reinforcing productive behaviors, it is easy to see how one might chose an addictive substance over, say the window unit in his or her new house.

Neither the video or the article that follows make any mention of supportive services. It would appear these two individuals were given a house and told they were on their own. This could explain why Kelsey Johnson of Hospitality Hub reports seeing individuals like and including Patricia Brown/Douglas in shelter even after they have been housed. The presence of these individuals in homeless support programs even after being placed in housing would seem to illustrate a wanting for something more. As Brown/Douglas reports in the short video clip following the article, she felt lonely and sought out homeless social settings as means of connecting with others. There would seem to be a strong correlation between drug use and homelessness. Some say drug addiction is a cause of homelessness while others argue it is just as often an effect. Either way, how should one be expected to end his or her drug addiction when he or she continues to rely on the social structure he or she built as a homeless individual?

One man in the video suggests that treatment should be a prerequisite for housing. But drug use works as means of escape for many users. It only follows that rehabilitation may be helped and not hindered by removing pain from the addicted individual’s life. But removal of said pain is often not complete means to sobriety. Remember, use of addictive drugs tends to lessen the amount of dopamine an individual’s brain releases. Access to supportive services are and have been the means to keeping individuals struggling with addiction stably housed. According to the New York State Office of Alcoholism and Substance Abuse Services, clients of Permanent Supportive Housing programs “noted that supportive services have enabled them to stay sober, regain custody of children, and rebuild relationships with families” (

The answer is clear. Housing first works. Individuals like the ones featured in the video discussed here fail to maintain their housing as a result of a lack of supportive services. The answer is not housing. The answer is housing first.


Good Afternoon,


Thank you for contacting our office. As we move forward with open conversations about this critical issue, your comments will be submitted for review when this critical issue comes up. We take your comments very seriously and appreciate you taking the time to write to us. I will make sure that Mayor Adler is able to see this. Please let me know if there is anything else I can help you with.



Nancy Cárdenas

Constituent Services Director

City of Austin Mayor Steve Adler


301 W. 2nd St. Austin, TX 78701″

Letter to Lobbyist, Ralph Garboushian

Mr. Garboushian,

According to you have experience with urban development related issues. We are reaching out to you today to request assistance with our cause. We have seen other communities end homelessness and save millions in the process. We are wondering, “Why not Austin?”. Please see our Website here and our Facebook page here Thank you in advance for your assistance in this matter.
Nonya Bidness

Letter to Mayor, Steve Adler

Thank you for the “Like”s. As we gain support, our city’s public servants will have to see there is a better way to deal with homelessness in Austin. Below is our message to our Mayor, Steve Adler.

“Here is your message:

Your Name: Nonya Bidness
Your e-mail address:
Message: Mayor Adler,
We are raising awareness regarding Austin’s broken homeless support system and alternatives to this system. We are gaining support via Facebook ( and would like very much to gain any assistance you may provide in making our proposed answer to this problem ( a reality. Thank you in advance.”

Austin’s Broken Homeless Support System

Austin would seem to be “home” to many homeless individuals. According to the Austin ECHO (Ending Community Homelessness Coalition) Website, as of January 2015’s homeless point-in-time (PIT) count, it was estimated that there were 1,877 homeless individuals in Austin.1 As one who was raised in Austin, the site of a homeless person flying a sign near the freeway or panhandling from a sidewalk is not new to me.

Before beginning my work in the field of Homeless Services, I would often make an effort to assist panhandlers with some cash or food. For a while I kept a box of snack sized bags of chips and crackers in my back seat for the purpose of having something to offer individuals flying signs at intersections along the I-35 frontage road. On more than one occasion, my gift of food was not welcome. In spite of what the various signs said, these individuals were looking for money.

I understand now that there is no shortage of free meals in our city. Just to name a few resources for free meals in Austin, there are Caritas, the Salvation Army, Angel House, Mobile Loaves and Fishes, Saint Mary Cathedral, and Mission Possible, the organization responsible for “Church Under the Bridge”.

If the need is not food, the money is going somewhere else. It would seem common for some homeless individuals to rent hotel rooms for the night when they make enough panhandling during the day. This draw to temporary housing via hotel stays would seem to explain why the ARCH (Austin Resource Center for the Homeless) would often appear abandoned near the beginning of each month. Generally, SSI checks are distributed around this time every month.2 According to, the most an individual can receive each month of the year of 2015 in Supplemental Security Income (SSI) is $733.3 A quick Google search will tell you how far $733 will go when it comes to providing shelter via hotels in Austin. And as soon as the government funded vacation from the streets expires, homeless recipients of SSI often end up back in the shelter.

According to Joe Olivieri, homeless shelters in Austin provided shelter to 1,453 people in July of last year.4 The 2014 PIT count estimated there were 1,987 homeless individuals in our city at the time.5 This left an estimated 534 without a place in any shelter during July of last year. It would appear the current system is filling about 3/4 the need for shelter.

According to their Website, Front Steps, the organization with whom the responsibility of running and managing the ARCH lies, has an annual budget of $3.4 million.6 With such a budget one might think Front Steps would be able to provide at least the services laid out on the “ARCH Day Resource Center” page of their website: But a visit to the ARCH tells a different story. At last check, the majority of washers in the ARCH laundry room were out of order. It is difficult to make phone calls from the “Resource desk” as a result of faulty equipment. The staff at the ARCH has been a revolving sea of faces in recent months. According to current shelter staff, they generally receive little in way of monetary compensation for the abuse they receive from many of their clients. These “CSS” (Client Service Specialist) staff would seem, on many days, to hold the shelter together, all the while working with dysfunctional equipment and a lack of training. So what’s the alternative?

According to the state of Utah’s 2014 Comprehensive Report on Homelessness, “Housing First is an approach that places the minimum number of requirements or restrictions on persons to promote housing placement and retention”. Utah has adopted this model and, as of 2014, cases of homelessness had decreased 72 percent since 2005.7 “Since its founding, housing retention rates have remained at 85 – 90 percent even among individuals who have not succeeded in other programs”.8

As drug and alcohol abuse as well as mental illness would seem to contribute to financial instability and ultimately homelessness, the presence of homeless individuals downtown leads to behavior many of us may find offensive. Such behavior may even seem threatening. The selling and using of illegal drugs would seem commonplace outside the ARCH. I personally have been threatened just for walking on the sidewalk outside the ARCH. This behavior would seem to be a reason for some pedestrians to feel the need to avoid that block of 7th street between Red River and Neches.

Law enforcement officials do what they can. They come through and disperse crowds of homeless people gathered outside the ARCH. But the act is often about as futile as shooing flies from a piece of fruit. As soon as law enforcement leaves, activities outside the ARCH ensue as quickly as they ceased. Officers may ticket individuals for simply sitting on the sidewalk. According to Pat Hartman, the “No Sit/No Lie” ordinance enables those who are in line for concert tickets or those lined up to watch a parade to sit for extended periods of time, while homeless individuals with medical conditions are granted the right to sit for only up to 30 minutes as long as they have documentation of a medical condition.9 Surely it is fair for we, the healthy, upstanding citizens of Austin to not have to step over sickly or stoned individuals in commute to our offices. But this “No Sit/No Lie” ordinance would seem to make it illegal to be homeless. Is this logical? Forget for a moment about the apparent cruelty of legally punishing a person for being homeless. Does it make sense to fine a person who has only committed a crime because he or she hasn’t enough money to not commit said crime? A fine cannot work to deter an action if no alternative action exists for the perpetrator. But, at least these tickets bring the city some revenue. As cold as that may sound, such income may be one of very few redeeming qualities of our current system.

Opponents to the Housing First model like President and CEO of the Institute for Children, Poverty and Homelessness, Ralph DaCosta Nunez, name issues like substance abuse and mental illness as barriers to long-term housing.10 Others have problems with the model as it would seem to reward things like drug addiction and alcohol abuse.11 One major objection to giving to homeless individuals in general would seem to be the correlation between substance abuse and homelessness. Why should I give my hard earned money to one who is going to use it to buy drugs or alcohol? But, according to the National Coalition for the Homeless, “Substance abuse is both a cause and a result of homelessness, often arising after people lose their housing”.12 According to Amanda Russell, harm reduction techniques used with the Housing first model are more effective than traditional substance abuse treatment and other methods of alleviating homelessness.13 According to a 2003 study conducted by Walter R. McDonald & Associates, Inc. (WRMA), and its partner Abt Associates Inc., the housing first model effectively meets the needs of homeless individuals with mental illness.14

According to the National Health Care for the Homeless Council, the average life expectancy for homeless individuals is 50 years. This pales in comparison to the reported 78-year life expectancy of housed individuals.15 ECHO has recently introduced a new system for prioritizing housing assistance to those in greatest need. This “Coordinated Assessment”, or “Coordinated Entry”, process assigns each client a vulnerability score and provides assistance to clients with the highest vulnerability scores first. Although Coordinated Assessment would seem to be aimed in aiding in providing assistance to those in greatest need, those most likely to die from their homelessness, the assessment process is largely reliant upon a client’s willingness to be honest with his or her answers to the various questions used to assign one a vulnerability score. As clients tend to understand higher scores lead to faster assistance, honesty often goes out the window in pursuit of efforts to give the “right” answers. Further, the assigning of priority as a result of a client’s vulnerability score, be it accurate or not, would seem to be creating an extra, very high hurdle for those who do not fit the criteria to be placed at the top of their vulnerability range. Although the ECHO team would seem to be working toward adding additional housing programs to their collection of organizations pulling from their large list of assessed clients, the need currently far outweighs the resources available.

Of course we know homelessness costs more than the lives of vagrants. Who do you think pays for these monthly SSI checks? According to Community Action Network, The City of Austin and Travis County together spent over $6.8 million on social services for homeless individuals in 2001 alone.16 But the monetary cost of homelessness far exceeds the money we spend on homeless services. According to Jennifer Perlman and John Parvensky, a 2003 study of 100 chronically homeless individuals’ participation in a housing first program showed significant cost effectiveness.17 The term chronically homeless is defined by HUD as “either (1) an unaccompanied homeless individual with a disabling condition who has been continuously homeless for a year or more, OR (2) an unaccompanied individual with a disabling condition who has had at least four episodes of homelessness in the past three years”.18 Over a four-year period, two years of homelessness and two years of participation in a housing first program, these 100 chronically homeless individuals showed significant cost benefit for the housing first model. In the second two years of monitoring, the housing first years, clients’ emergency costs ended up at about 72.95 percent less than they were during the two homeless years. This ended up being about $31,545 per individual.

According to the Greendoors Web-site, “Nearly one-third of all visits to the emergency room are made by people struggling with chronic homelessness”. Further, 80% of all visits to the emergency room by homeless patients are for illnesses that could have been treated with preventative care.19 As cited in a report by the National Law Center on Homelessness & Poverty entitled “No Safe Place – the Criminalization of Homelessness in U.S. Cities, the Utah Housing and Community Development Division reported in 2013 that homelessness cost taxpayers about $16,670 per homeless individual each year in emergency room visits and jail stays.20

On the other hand, providing a homeless individual an apartment and social worker costs about $11,000 per year.17 So let’s apply this model to our city. If the last PIT count reported approximately 1,877 homeless individuals in our city, we could say ending homelessness in Austin will cost us about $20,647,000 or $11,000 (apartment and social worker) times 1,877 (homeless individuals). This compares to the price tag of our current system, $38,089,590, which breaks down as follows: $6,800,000 (social services) plus 31,289,590 or 1,877 (homeless individuals) times $16,670 (emergency care and jail). So what will we do with this yearly $17,442,590 surplus?

As of 7/23/2015, the waiting list for methadone treatment in Austin shows openings beginning in April of 2016. Likewise, the waiting list for Safe Place, the domestic violence shelter in Austin, shows openings beginning a few months from now. The common response to those seeking help would seem to be to tell them to wait. Our current system is broken. But we have the blueprints for a system that works.

In 2012, the Mobile Loaves and Fishes program obtained 27 acres on Hog Eye Rd via private donations. It was here that Mobile Loaves and Fishes began development on the Community First Village. It is projected that this village will be means to providing housing for up to 250 homeless individuals. Rent in the Community First Village will range from $120 to $450 per month and many job opportunities will be provided on site.21 According to the Community First Website, the village will also provide support services for those with physical and mental illnesses.22 This is a great start. But the figures still leave approximately 1,627 homeless individuals in the Austin area.

So what are we waiting for? Do we want to continue attempting to apply this broken system to our homeless problem or do we want to take the lead from others who are already doing it better and save ourselves money and the lives of members of our homeless population?

1. Austin Travis County 2015 Homelessness Point-in-Time Count (PIT) Results.,
2. Schedule Of Social Security Benefit Payments 2015. (2015). Retrieved from
3. SSI Disability Benefits and Requirements. (2015). Retrieved from
4. Olivieri, J. (2014, July 21). Lack of available housing a challenge for advocates of Austin’s homeless. Retrieved from
5. Austin Travis County 2015 Homelessness Point-in-Time Count (PIT) Results.,
6. FAQs. (2013). Retrieved from
8. Housing First Model. (2015). Retrieved from
9. Hartman, P. (2011, May 31). Austin’s Revised Sit-Lie Ordinance. Retrieved from
10. LaMarche, P. (2014, January 16). Housing First Doesn’t Work: The Homeless Need Community Support. Retrieved from
11. Graves, F., & Sayfan, H. (2007, June 24). First Things First. Retrieved from
12. Substance Abuse and Homelessness. (2009, July 1). Retrieved from
13. Housing first and Harm Reduction: Effective Models For Substance Abuse Treatment with Individuals who are Homeless. (2010). Retrieved from
14. U.S. Department of Housing and Urban Development Office of Policy Development and Research. (2007, July 1). The Applicability of Housing First Models to Homeless Persons with Serious Mental Illness. Retrieved from
15. The Hard, Cold Facts About the Deaths of Homeless People. (2006). Retrieved August 14, 2015, from
16. HOMELESSNESS OVERVIEW. (2011, September 6). Retrieved from
17. Denver Housing First Collaborative Cost Benefit Analysis and Program Outcomes Report. (2006, December 11). Retrieved from
18. Office of Community Planning and Development – Office of Special Needs Assistance Programs. (2007, September). Defining Chronic Homelessness – A Technical Guide for HUD Programs. Retrieved from
19. The Cost of Homelessness Facts. (n.d.). Retrieved from
20. No Safe Place: The Criminalization of Homelessness in U.S. Cities. (n.d.). Retrieved from
21. Thomas, D. (2014, September 26). 27 Acre Community First Village Ends Austin Homelessness. Retrieved from
22. Community First! Village. (2015). Retrieved from:


To Whom It May Concern;
As I previously offered, I would be available to meet with you and discuss your concerns or as you review available public records and have specific questions, I would be available to meet and discuss.

I have copied the ARCH contract manager with the City of Austin Department of Health and Human Services as well as the Front Steps Board President regarding your inquiry and will notify them of any meeting request you may submit


We thank you for your swift response and cooperation. Unfortunately, we will not be able to meet with you in person. If these rumors are unfounded, we would like very much publicly discredit them. In order to do so, we will need more than your word. Would you be willing to provide documentation regarding funding for the garage renovation, funding for equipment for the laundry room, and funding for the phone system at the “resource desk” as well as documentation of your most recent annual bonus? We would like to specifically see what funding was provided and how much was spent on each. We understand how such a request may be perceived as being founded on an enormous sense of entitlement. We apologize for that. Still, if Front Steps operates from a position of true transparency, this should not be an issue. We thank you in advance.

Nonya Bidness